Surgent's Handling Difficult People

Description

This professional development course equips you with practical strategies to manage challenging interactions in the workplace. Although difficult individuals may represent a small segment of the workforce, their impact can be significant, often leading to time lost and decreased productivity. In this course, you will gain essential skills to address and navigate these situations effectively. Additionally, you'll identify specific challenges and develop a personalized action plan for implementing the strategies learned back in your workplace.

Highlights

Objectives

• Identify signs of difficult behavior before a situation gets out of hand
• Understand why difficult people behave the way they do
• Communicate with the employee to understand the cause of their behavior
• Use a 3- part problem solving model to help diagnose and resolve a situation
• Follow a 5-step process from communication to planned resolution when engaged in a conflict
• Understand and use skills to help control emotions when dealing with difficult people and situations
• Create an action plan to address a situation back at work

Designed For

All employees and managers